10Box Cost-Plus
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CLICK HERE
To download in the Google Play store.


CLICK HERE
To download in the app store.

FAQ's

10Box Cost-Plus App

Why join?

Clip digital coupons, browse our weekly ad, shop specials, and make digital shopping lists that make your in-store experience easier! You won't be able to clip or redeem coupons until you've completed registration. This is our way of saying thank you for shopping with us.

Is there a Cost?

There is no cost to become a rewards member – it's FREE!

How do I download the App?

From your smartphone, search for “10Box" in the Apple App Store or Google Play Store.

How do I sign up?

Signing up is simple: Download the 10Box Cost-Plus app and follow the prompts to register. If you already have an online account at 10BoxCostPlus.com, you can log in using the same username and password.

Collecting Rewards

How do the rewards work? How will I collect rewards?

Collect rewards by logging in to the 10Box Cost-Plus App, clipping digital coupons for eligible items, and purchasing those eligible items at a participating 10Box Cost-Plus store. Your rewards will collect in your Wallet 24-48 hours after the transaction and can be applied to any future purchases (excluding fuel).

Can digital coupons be doubled?

Digital coupons cannot be doubled.

How do I check my rewards?

In the app, open the menu by clicking the icon with three lines in the top left corner, and click My Wallet to view your rewards balance, expiration dates, and to redeem available rewards at checkout.

You can also select Coupons from the menu, and click on the $ sign at the bottom right-hand corner to view My Wallet.

Is there a limit to how many rewards I can collect?

There is no limit to how many rewards you can collect.

Do my rewards expire?

Rewards expire approximately 60 days after the rewards have been collected in your wallet. You can view expiration dates for your rewards in My Wallet.

Can I collect rewards at multiple 10Box Cost-Plus locations?

You can collect rewards at all participating 10Box Cost-Plus locations.

Can I share my rewards?

No, rewards are not transferable.

You CAN login on multiple devices. Please be cautious about sharing your private information or logging in on someone else's device.

Will any reward information print on my grocery receipt?

Information will not print on your receipt. Rewards balances will appear in your Wallet within 24-48 hours of purchase.

I forgot (or wasn't asked) to scan my app at checkout. Can I still collect rewards on my purchase?

There is currently no way to apply rewards after you have completed a transaction.

Can I earn rewards on purchases for another person?

Rewards can only be earned on purchases paid for by the 10Box Rewards account holder.

Redeeming Rewards

How do I redeem my rewards?

After collecting rewards in your wallet 24-48 hours after a transaction, your accumulated rewards can be applied to any future purchases (excluding fuel). To redeem your rewards, go to My Wallet, select the "Redeem" button in the top right of the screen, type the amount you would like to redeem, confirm the amount, and a barcode will appear with a 2-minute timer. Hold your phone up for the cashier to scan the barcode and your rewards will be applied to the transaction.

Is there a limit to how many rewards I can redeem in one purchase?

Rewards redemption cannot exceed $15 at one time. The amount of rewards redeemed cannot exceed the pre-tax total of your purchase. Rewards cannot be cashed out for any amount.

I tried to redeem my rewards but the cashier didn't scan my app before the 2-minute limit. Can I get those rewards back?

Yes! If the 2-minute timer runs out before the cashier scans your app at checkout, you can click on the bottom blue button and follow the prompts to get your rewards back.

Registration

Why do I need to register?

Registration is needed to activate your 10Box Cost-Plus membership and allow you to redeem your collected rewards. If you do not register, you will not be able to participate in certain discounts or receive other benefits.

Can I choose NOT to include my email address?

An email is required to make you eligible for all the features of the program. Without the necessary information, you will only be able to view normal product discounts. New members will not be able to collect discounts or redeem discounts until the required information is provided.

What are you doing with my information?

Customers benefit and receive value from personalization and offers. In order to provide this service, we must collect some level of information. Your personal information will never be sold to an outside company.

My Account Profile

How and where can I update my profile/account information?

Login to the app, select My Profile from the menu to update your information and, save your changes.

Can I add multiple cards to my account?

Multiple cards cannot be added to the same account.

Can I link multiple accounts?

Accounts cannot be linked.

Once I register, will I be able to sign in to 10BoxCostPlus.com as well?

Yes, you may use your 10Box Cost-Plus app username and password to login to 10BoxCostPlus.com and vice-versa.

How can I reset my password?

You can update your password from My Profile or by clicking “forgot password?" on the login screen. You will receive a password reset link to the email address associated with your account.

Communication

Is there someone I can speak with if I have questions?

You can contact our team directly on the app by clicking on the chat button at the bottom right of the home screen after logging in.

Can I unsubscribe or delete my account?

You can unsubscribe from email alerts by opting out at the bottom of any email.

Do you share my personal information with anyone, including my transaction history?

We will not share your personal information with any third parties, except to the extent necessary to administer the rewards program. 10Box Cost-Plus does not knowingly sell, license, or rent any guest information to outside parties for any purpose.

What if I think someone is using my account?

Please contact us directly on the app if you have any concerns.

Additional Questions?

Contact us directly on the app or visit the Contact Us page on our website.

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